FAQ

Is my information secure?

Absolutely!  The Grace Bracelets site has an SSL certificate and uses PayPal for transactions to ensure that your information stays safe and secure.  We also never sell, rent or distribute your email, nor send you a bunch of annoying messages.

Do you ship to my address?

We ship to anywhere in the U.S.

How much is shipping?

Shipping to anywhere in the U.S. is always only $5.00.

What is the packaging like?

Each package is gift wrapped in boxes that you can easily give away to friends and family for all of your special occasions.

How soon will I get my order?

Packages are shipped via USPS on every Monday, Wednesday and Friday.  You will receive your order within 5 days (barring any unforeseen circumstances by the post office).

Do you do special/custom orders?

Unfortunately, we do not do individual custom orders, but for large groups, sometimes this can be arranged.  Contact us for details.

Is every item one-of-a-kind?

Most items on the site are one-of-a-kind and are noted as such, however whenever you see multiple quantities of an item, you can bet that it is a drop ship piece.

Can I speak with a customer service rep?

Sure!  If you have any questions or problems with your order, feel free to call us at 216-236-4778.

What about returns?

Returns are accepted within 30 days in original packaging for any defective or broken jewelry.  If you would like to get the jewelry repaired instead of returning it, please just send a message via our contact form or reply to one of your shipping emails.

Thanks again for visiting and remember to make every moment amazing with Grace Bracelets!  Shop Now